Chinesekeep Privacy Policy

Welcome to Chinesekeep (“we,” “us,” or “the App”). We understand the importance of personal information to our users and strive to protect it in a secure and reliable manner. This Privacy Policy explains what information we collect, how we collect and use it, and how we provide you with access to, updates for, and control over this information when you use Chinesekeep. It applies to all users who download and use Chinesekeep from official channels (including but not limited to app stores and official websites).

By using or continuing to use Chinesekeep, you agree to the terms in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue using Chinesekeep immediately.

1. What Information We Collect

To provide you with better services and continuously optimize our products, we collect the following information. Please note that the scope of information we collect may be adjusted due to changes in our business. If we plan to use personal information collected for a purpose not described in this Policy, we will obtain your consent again.

1.Account Information

• When you register or log in to Chinesekeep, we will collect the personal information you provide, including but not limited to: username, password, email address, or information from third-party accounts (such as Facebook, Google, Apple ID, WeChat, etc.).
• If you log in via a third-party account, we may obtain publicly available personal data on that platform (for example, your nickname or avatar) and link it to your Chinesekeep account.

2.Usage Information

• We collect data on how you use Chinesekeep, such as learning content, learning progress, course records, check-in records, and game or quiz results.
• To improve the product experience and troubleshoot issues, we collect information related to your device, including device model, operating system version, IP address, network type, and log information.

3.Payment Information (if applicable)

• When you purchase a paid service or subscription, the payment process is handled by a third-party payment provider (e.g., Apple In-App Purchase, Google Play, WeChat Pay, Alipay). We do not collect your full payment information (such as complete bank card numbers); we only receive transaction details (e.g., amount paid, time of payment) in order to confirm the payment has been completed.

4.App Tracking Transparency (ATT) and User Consent

• In accordance with Apple's App Tracking Transparency (ATT) policy, this app will request your permission when appropriate to allow us and our partners to track your activity across other apps or websites in order to provide more relevant advertising content.
• Purpose of Tracking: If you grant permission, we and our advertising partners may collect your device's advertising identifier (IDFA) and use it for ad delivery, attribution analysis, and personalized recommendations.
• User Choice: If you choose to decline, we will not use your advertising identifier for personalized ad delivery, but you may still see non-personalized ads.
• How to Change Your Preference: You can manage your tracking preferences at any time by going to "Settings" > "Privacy" > "Tracking" on your device.

5.Cookies and Similar Technologies

• To ensure our website or app functions properly and to provide a more personalized user experience, we or third parties may store cookies or use other similar technologies on your device. Cookies typically contain identifiers, site names, and certain digits and characters that help us remember your preferences or improve service quality. You can clear or refuse cookies in your browser or device settings, but doing so may affect your ability to use certain features.

2. How We Use Your Information

1.To Provide Learning Features and Services

• Based on the information collected, we offer personalized learning content, track your learning progress, and provide game-related features.

2.To Maintain, Improve, and Develop New Functions/Services

• We perform data analysis and research on usage information and log information to continuously refine existing features or develop new ones, aiming to improve your learning experience.

3.Security Measures

• We use your information for account and transaction security verification, risk prevention, and the detection and prevention of security incidents. We also provide necessary assistance to administrative and judicial authorities when required by law.

4.To Provide You with Service-Related Notices

• These include but are not limited to updates, feature changes, course updates, or security alerts.

5.To Market or Recommend Related Products and Services

• With your consent, we may use email, in-app messages, or other methods to send you information about courses, activities, or promotions that may interest you. If you do not wish to receive such information, you may unsubscribe or disable notifications at any time.

3. How We Share, Transfer, and Publicly Disclose Your Information

1.Sharing

• We will not share your personal information with any company, organization, or individual outside of Chinesekeep’s operating entity, except in the following circumstances:
  1. We have obtained your explicit consent or authorization in advance;
  2. It is necessary to share with our partners to complete payments, course distribution, or learning progress synchronization (e.g., payment service providers, cloud service providers);
  3. To comply with applicable laws or regulations, or in response to a request from a judicial or administrative authority;
  4. To protect Chinesekeep, you, or other users or the public from harm to legal rights and interests.

2.Transfer

• In the event of mergers, acquisitions, asset transfers, or similar transactions, we may transfer the personal information related to the transaction to the receiving party, provided that the receiving party agrees to abide by this Privacy Policy or obtains your consent again.

3.Public Disclosure

• We will only publicly disclose your personal information in the following circumstances:
  1. You have given explicit consent or made the disclosure on your own initiative;
  2. It is required by laws, regulations, or mandatory administrative or judicial requirements.

4. How We Protect and Store Your Information

1.Security Measures

• We utilize industry-standard security measures, including establishing reasonable policies, encrypted storage, and technological methods, to prevent unauthorized access, use, or disclosure of your information.
• We enforce strict access controls for employees and contractors, ensuring that only authorized personnel can access the information necessary for their duties.

2.Data Retention Period and Location

• Your personal information will be stored in the country or region where we or our service providers are located. We retain your personal information only for the period necessary to fulfill the purposes stated in this Policy, unless a longer retention period is required by law.
• When our products or services cease operation, we will promptly stop collecting your personal information and, after meeting the minimum retention period required by law, will delete or anonymize such information.

5. Protection of Children and Minors

• 1.If you are under 14 years old (or the age of a minor as specified by laws in your country/region), you must obtain prior consent from your guardian and use Chinesekeep under the guidance of your guardian.
• 2.We encourage parents or guardians to accompany and guide minors while they use our products and services, helping them to use the internet safely and responsibly, and to prevent risks.
• 3.If we discover or suspect that we have collected personal information from a minor without the guardian’s consent, we will verify and promptly delete that information.

6. Third-Party Services

While using the App, you may be redirected to or access third-party platforms (e.g., third-party payment services or third-party login services). Please be aware that these third parties may collect or use your information independently. Their privacy policies or notices are not directly related to this Privacy Policy. You should carefully review and understand such policies. We are not responsible for the actions or consequences of these third parties.

7. Your Rights

1.Access, Correct, and Delete Your Personal Information

• You can access, correct, or update your personal information at any time through the in-app interface or by contacting our customer service.
• If you discover that our collection and use of your personal information is unlawful or unrelated to the service we provide, you have the right to request deletion of the relevant information.

2.Account Cancellation

• You may choose to cancel your Chinesekeep account at any time. After account cancellation, we will stop providing products or services to you and, in accordance with legal requirements, will delete or anonymize your personal information as soon as practicable.

3.Change the Scope of Your Authorization or Withdraw Consent

• If you wish to withdraw certain authorizations or refuse our continued collection and use of your personal information, you can do so through in-app settings or by contacting us. Please note that withdrawing your consent may result in certain features no longer functioning properly.

8. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. If such revisions result in a significant reduction in your rights or a significant increase in your obligations under this Policy, we will notify you of the changes via in-app prompts, email, or other appropriate channels. Please read and understand the latest version of this Privacy Policy carefully, and continue using our services only if you accept it.

9. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or any matters related to personal information, please contact us via:

• Email: support@pandalessson.com

We will verify your user identity and respond or address your concerns within a reasonable timeframe.